Question 1

How long does migration from our current PMS take?

Accepted Answer

Most properties go live in 5 to 7 days. Our onboarding team handles the full data transfer: room types, rate plans, historical reservations (up to 24 months), guest profiles, and OTA channel mappings. We work from CSV and Excel exports of your current system. It starts with a checklist call that usually takes under an hour of your time. Our team then does the import over 2 to 3 business days. Before go-live, you run both systems in parallel for one shift to verify accuracy. Migration support is included on all plans at no extra charge.

Question 2

Which OTAs do you support out of the box?

Accepted Answer

StaySynq connects two-way with your channel manager. Rates, availability, restrictions and stop-sells go out from StaySynq, and new, modified and cancelled bookings from every OTA you've enabled in your channel manager, such as MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia and Cleartrip, come in with their source attached. Derived rate plans let you set rates as a percentage of a master rate, and a rate parity view shows mismatches across channels. Direct connections to individual OTAs, without a channel manager, are not available today.

Question 3

How are staff trained?

Accepted Answer

Training is part of onboarding on every plan. Before go-live we train your front desk, housekeeping and restaurant staff hands-on, and for properties in Kerala we do it at the property. The front desk screens are keyboard-first with no deep menus, and the housekeeping app shows each attendant only their rooms for the day.

Question 4

Is StaySynq secure and compliant?

Accepted Answer

Card payments run through Razorpay and Stripe, which tokenize card details, so StaySynq never stores full card numbers or CVVs. All traffic is encrypted over HTTPS, each hotel group's data is kept in its own tenant, access is controlled by role for each property, and changes are recorded in audit logs. Regional taxes (GST slabs, VAT, service charge, city tax and tourism levies) are built into billing, not a third-party add-on.

Question 5

Can I manage multiple properties from one login?

Accepted Answer

Yes. From a single login you can switch between properties in one click. Each property keeps full operational independence (its own rate plans, room inventory, staff roles, and OTA connections) while a group dashboard aggregates occupancy, ADR, RevPAR, and revenue across the portfolio. Taxes and settings can apply to every property at once or to one property only. Consolidated reporting includes revenue by source, channel contribution, and year-over-year pace. Enterprise plans support custom role structures for regional managers, property managers, and corporate finance teams.

Question 6

What about taxes and invoicing?

Accepted Answer

Taxes are configured per property: GST slabs by nightly tariff for India, VAT, service charge, city tax, tourism levy and cess, as percent, flat or slab rules, applied automatically as charges post. Invoices carry GSTINs or VAT numbers, SAC codes and the tax split, and the GST filing pack exports an invoice register and HSN/SAC summary for GSTR-1. Each property bills in its own currency. For India, e-invoices are generated with an IRN directly through the government portal.

Question 7

Do you work on mobile and tablet?

Accepted Answer

Yes. The front desk runs on a tablet: reservations, check-in, check-out, folios and room moves. Housekeeping staff use StaySynq on their Android or iOS phones for room assignments, cleaning status, photos and maintenance tickets. The restaurant POS runs on tablets, with a kitchen display that replaces paper KOTs, and managers can check dashboards and reports from a phone. StaySynq's mobile apps for iOS and Android are included for every customer.

Question 8

Is there a free trial?

Accepted Answer

Yes. Hotels with 10 to 200 rooms can run StaySynq free for 45 days, with migration and onboarding done for you and no card needed. Week one is a parallel run alongside your current system, so it keeps running while your team learns StaySynq. 45 days is long enough to close a month, run the night audit every day and file a GST return from the system. If you continue after day 45 your plan starts then, with no setup fee and your quote locked for 12 months; if not, we export your data. We take on 10 new trials a month. Request one at staysynq.com/free-trial.

Question 9

How do I get started?

Accepted Answer

Book a 30-minute demo and we'll walk through your property type, room count, and channel mix. Within one business day you'll receive a tailored pricing quote. Early access customers get founder-led onboarding through migration and go-live. There's no lock-in on Starter or Professional plans: month-to-month after year one, no setup fees, migration included. We confirm a go-live date that fits your calendar, then our team runs onboarding with you through go-live. Enterprise customers get dedicated infrastructure options and a priority support channel. Visit staysynq.com/demo to book.

Hotel management software for India, from front desk to GST return.

Built around how Indian hotels run.

Eight modules. One reservation record.

Check-in on one screen, from ID scan to folio.

See every room, every night, at a glance.

Your OTAs, synced through your channel manager.

Take direct bookings without paying commission.

Room status from the housekeeper's phone.

Room charge in one tap.

One folio for the whole stay.

Daily numbers without building a spreadsheet.

From a 6-room boutique to a 50-property chain.

Connects to your channel manager, Razorpay and Tally.

Live in seven days. Not ninety.

Built for the vendor questionnaire.

One price per property. Never per seat.

Questions, answered.

Try StaySynq on your own hotel for 45 days.